Support & User Guides
Technical Support
We encourage you to search our extensive documentation and look through our FAQs and online user manuals for a quicker turnaround, as most topics are well documented. We frequently update our documentation with recently asked questions and new features. When contacting us, please make note of our working hours below.
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Support Information
If you are encountering a problem with 2Do and need help solving it, please send your log files for technical support. By examining your logs, we can quickly identify problems and provide a solution.
On your Mac, use the button above to send your logs from 2Do. The app will ask you to confirm what is being shared, then open your default email application with a new message addressed to support@2doapp.com and a zip file attached. Please add a description of the problem and the steps needed to reproduce it. We will examine your logs and respond as soon as possible.
The information in the logs will be kept confidential, used exclusively for troubleshooting, and deleted after the issue is resolved. Please consult our privacy policy to learn how we handle your logs.
If you need to share the minimal amount of logs due to privacy or compliance requirements, please follow the instructions given here.
For anything else, feel free to write to support@2doapp.com.
Our working hours are:
- Monday to Friday: 10am to 6pm GMT
- Saturday to Sunday: 11am to 4pm GMT
- Public holidays: 12pm to 4pm GMT
We have a small, but a very dedicated team. Emails are replied to on a first-come first-served basis. Due to the high volume of emails we receive, a reply may take between 36 to 48 hours (or sometimes, just a few minutes). Your patience is much appreciated.